Information we collect
When you submit the enquiry form, we collect the details you provide, such as your name, phone number, suburb, the type of stormwater issue, and any job details you choose to include. The form also stores basic technical information such as the page URL and browser user agent so enquiries can be managed and checked for misuse.
Why we collect it
We collect this information to understand your stormwater drain issue, respond to your enquiry, keep a record of submitted enquiries, improve the website, and route suitable private stormwater drain enquiries to an appropriate local service provider.
Who it may be shared with
Your enquiry may be shared with a local stormwater drain, plumbing, or drainlaying service provider so they can contact you about the job. We do not sell your personal information as a general marketing list.
Phone calls
Phone calls may be logged for enquiry handling, missed-call follow-up, and lead source tracking. Callers may also be invited to leave a recorded voicemail message after hearing a notice that the voicemail will be recorded.
How long information is kept
Enquiry records are kept only as long as reasonably needed for responding to enquiries, managing provider referrals, checking lead quality, and basic business records. You can ask for your details to be corrected or deleted where appropriate.
Contact
To ask about information submitted through this site, call 09 886 5612.